Recognized as an effective means to save money and improve quality, outsourcing has also made it possible for a company to free its resources for other undertakings. An initial outsourcing contract would include the actual cost of outsourcing and the cost of relations management. The more items related to relationships between the company and the provider that is not in complete harmony, the more expensive the outsourcing contract becomes. To minimize encountering these types of problems, the user company should find a suitable service provider in the process. A bad relationship hurts both the service provider and the outsourcing company, affecting performance and productivity to the detriment of both.

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